Terms of service

TERMS OF SERVICE

These Terms of Service govern your use of vesu.com.au and your purchase of products from VESU.

By visiting our website, placing an order, or using our services, you agree to these Terms.

About VESU

VESU is an online retailer operating in Australia and serving customers in Australia and New Zealand.

Contact email:

support@vesu.com.au

Eligibility

By using this website or placing an order, you confirm that you are at least 18 years old, or that you are using the website under the supervision of a parent or guardian.

Products

VESU sells wellness and lifestyle products, including the VESU Neck Reset Pillow.

We make reasonable efforts to display product information, images, colours, prices, and availability accurately. However, errors may occasionally occur.

We may update product information, pricing, offers, or availability at any time without notice.

Pricing and Payment

All prices on vesu.com.au are shown in Australian dollars, unless otherwise stated.

Prices include GST where applicable.

Payment is processed securely through our payment providers at checkout.

We do not store your full payment card details.

Orders

When you place an order, you are making an offer to purchase the selected product.

We may accept or decline an order for reasons including payment issues, stock availability, suspected fraud, pricing errors, or incorrect product information.

If we cancel an order after payment has been taken, we will refund the amount paid.

Shipping

Shipping terms, processing times, delivery estimates, tracking, and delivery issues are covered in our Shipping Policy, which forms part of these Terms.

Returns, Refunds, and Warranty

Returns, refunds, the 90-night risk-free trial, warranty claims, and faulty product issues are covered in our Return and Refund Policy, which forms part of these Terms.

Wellness Product — Not a Medical Device

VESU products are wellness and lifestyle products.

They are not medical devices.

VESU products are not intended to diagnose, treat, cure, or prevent any disease, injury, medical condition, or health condition.

Information on our website is provided for general wellness and lifestyle purposes only and is not a substitute for professional medical advice.

If you have a neck, spine, neurological, circulatory, or other medical condition, or if you are pregnant, recovering from injury, or unsure whether the product is suitable for you, please consult a qualified healthcare professional before use.

Use of the Product

You agree to use VESU products only as directed and with reasonable care.

Stop using the product if you experience pain, discomfort, irritation, dizziness, numbness, or any unusual symptoms.

The VESU Neck Reset Pillow should be used only as instructed.

Intellectual Property

All content on vesu.com.au, including text, images, logos, graphics, design, product names, and website layout, is owned by or licensed to VESU.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without written permission.

Acceptable Use

You agree not to:

Misuse the website
Attempt to interfere with website security
Use the website for unlawful purposes
Submit false, misleading, or fraudulent information
Attempt to access systems, accounts, or data without permission

Limitation of Liability

Nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law, the New Zealand Consumer Guarantees Act 1993, or any other law that cannot be excluded.

Subject to those rights, and to the maximum extent permitted by law, VESU is not liable for indirect, incidental, special, or consequential loss arising from your use of the website or products.

Changes to These Terms

We may update these Terms from time to time.

The current version will always be posted on this website.

Your continued use of the website after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia.

For New Zealand customers, these Terms apply alongside any rights available under New Zealand consumer law.

Contact

For questions about these Terms, contact:

support@vesu.com.au